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What Would You Do?
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This became a big point of debate at the Fitzsimmons Wireless call center. Am I just nuts, or was I in the right?
A phone drone got a call from a customer that had lost their Orange ePhone. The rep did a search and found that the phone was now on someone else's account...a Fitzsimmons Wireless store manager's! I'm not sure of the details, but the story was that the store manager said he had found the phone, didn't know who it belonged to, and so activated it on his own employee rate plan.
The proper course of action, the one not taken, seemed obvious to myself and my highly-talkative cubicle neighbor. Whether the store manager found the phone by the fountain at the mall or by plucking it from the customer's purse, he had the means to easily look it up and see who it belonged to, call them, have them come to the store and pick it up, and impress them what fine employees Fitzsimmons has. Instead, he used it. I think if you have the means to find out who it belongs to and don't take those steps, it's the same as theft.
To our surprise, my neighbor and I were outnumbered. Most everyone around us said "tough luck" to the customer for not keeping up with her Orange ePhone. The most thoughtful one said, "That's an ethical question, and I can't force my ethics on someone else." Isn't that what we do when we jail people for robbing liquor stores? There's no natural law to punish you, only human laws enforcing an agreed-upon set of ethics.
The new gay guy I've mentioned before added, "If I find your wallet and see your ID, I'm throwing your ID out because I don't need no ID!"
My cubicle neighbor said, "I'm glad you say that, since a lot of us women leave our purses on our desks!"
He said, "Oh, I wouldn't go into your cubicle to get it, but if you leave it in my cubicle? That's a different story! Let me tell you something about America: you grab all you can because if you don't somebody else is going to, and it's all good."
I don't take anything of value to work except my thermos. |
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Posted by Art | 8:53 AM EST |
7 comments
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You reap what you sow.
Couldn't we tag these great ethical philosophers and put them in registries? Ya know, so we can look them up and run them out of our neighborhoods when they try to move in?
I've also bought a small cooler and begun taking my lunch to work in it, because I came in one day and found my bag in the refrigerator but my frozen dinner was gone! That's actually common there. A lot of people say they're afraid to put their lunches in the refrigerators. "Welcome to the jungle, baby!"
A month ago I was on the way to a business appointment at Ruby Tuesday and found someone's work ID on the sidewalk. I mailed it back to her along with my card. She e-mailed me to thank me for returning it.
It's simple human decency, and folks, for the most part we're the last generation to have it. The next generation is the "Real World" crowd. Our new national motto will be "Oh no, you di-in'!"
We should be so proud.
Not really. I took it to the security desk, and also looked the owner up on the company Intranet to e-mail her that I had turned it in, just in case the security guard was less than honest.
Every now and then we also get e-mails, "To the person who took my picture frame: you can keep the frame, but please return the photo of my daughter inside." $1.50 picture frame stolen? The call center director also said they stopped providing paper plates, cocao and plastic forks because people were carting them out by the armload for their home picnics.
These people have access to your full Social Security Number, date of birth and home address, by the way.